Refund & Cancellation Policy

This policy explains how cancellations, rescheduling, and refunds work on the Crossroads Mobility platform.

1. Cancelling a Booking

• You can cancel a booking yourself from "My Bookings" while it is in Pending or Confirmed status, free of charge.
• Once a pickup has been scheduled or work has started, please contact our support team to discuss cancellation — charges may apply depending on work already completed (e.g. parts ordered, inspection performed).

2. Rescheduling

You can reschedule a booking to a new date and time yourself while it is in Pending or Confirmed status, at no extra cost. For bookings already in progress, please contact support.

3. Online Payments (Razorpay)

• If you cancel a booking before any work has started, payments made online will be refunded to your original payment method or credited to your Crossroads Mobility wallet, at your preference, within 5–7 business days.
• If a payment was made for a service that has already been partially or fully completed, refunds (if applicable) will be calculated based on the work completed, at the workshop's discretion, and communicated to you before processing.
• Failed or duplicate online payments that were deducted from your account but not reflected on the platform will be automatically reversed by Razorpay within the standard banking timeframe (typically 5–7 business days). If this doesn't happen, please contact support with your payment reference.

4. Wallet Balance

• Wallet credits are non-refundable to your bank account once added, except in cases of an erroneous or duplicate top-up — please contact support for those cases.
• Wallet balances can be used for any future booking on the platform and do not expire.

5. Estimate Rejections

If you reject a job estimate, any work not yet started will not be charged. If an initial inspection fee was agreed and already performed, that portion may still apply — this will always be communicated to you upfront before inspection begins.

6. Loyalty Points

Crossroads Points earned on a booking that is later cancelled or refunded may be deducted from your account to reflect the reversed transaction.

7. How to Request a Refund

To request a refund for a situation not covered by self-service cancellation, please raise a support ticket from "Support" in your dashboard, or contact us directly:

Email: support@crossroadsmobility.in
Phone: +91 96760 43210

Please include your booking reference number and payment reference (if applicable) so we can assist you quickly.