Privacy Policy

Crossroads Mobility Garage ("we", "us", "our") operates the Crossroads Mobility platform (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account details: name, email address, phone number, and password (stored securely as a hash, never in plain text).
• Vehicle details: brand, model, registration number, fuel type, transmission, and odometer readings.
• Booking and service information: appointment dates, service requests, pickup/drop addresses, and technician notes.
• Payment information: transaction records, payment status, and wallet balance. We do not store your card, UPI, or bank details — these are handled directly and securely by our payment partner, Razorpay.
• Communications: messages sent through our support system, and reviews/ratings you choose to submit.

2. How We Use Your Information

• To create and manage your account and bookings.
• To provide service updates via email, SMS, or WhatsApp (e.g. booking confirmations, status changes, payment receipts).
• To process payments and maintain accurate records for invoicing and accounting.
• To improve our services based on feedback and reviews.
• To comply with legal and tax obligations.

3. Information Sharing

We do not sell your personal information. We share information only with:

• Our payment processor (Razorpay) to complete transactions.
• Service providers who help us operate the platform (e.g. email/SMS delivery), under confidentiality obligations.
• Law enforcement or regulators, where required by law.

4. Data Security

We use industry-standard practices to protect your data, including password hashing, encrypted connections (HTTPS), and access controls limiting who can view your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account and booking information for as long as your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal requirements.

6. Your Rights

You may access, update, or request deletion of your personal information by contacting us using the details below. Note that some information may need to be retained for legal or accounting purposes even after account deletion.

7. Cookies

We use session cookies to keep you logged in and to protect against cross-site request forgery. We do not use cookies for advertising or third-party tracking.

8. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date above.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: support@crossroadsmobility.in
Phone: +91 96760 43210