How do I book a service?
Sign up or log in, then go to "Book a Service" from your dashboard. Choose your vehicle (or add a new one), select a service, pick a date and time, and choose whether you'd like pickup or to drop off your vehicle yourself.
I didn't receive my verification code (OTP). What do I do?
Check your spam/junk folder first. If it's not there, use the "Resend Code" button on the verification screen. Codes expire after 10 minutes, and you can request a new one if needed.
How do I track my service?
Go to "My Bookings" and click "Track" on any active booking. You'll see a live progress tracker (Pickup → Service → Quality Check → Delivery), plus the inspection checklist as our technicians work through your vehicle.
Can I cancel or reschedule a booking?
Yes — while your booking is "Pending" or "Confirmed", you'll see Cancel and Reschedule buttons on the booking tracking page. Once the workshop has begun work, please contact support to make changes.
What is an "Estimate Approval"?
For some jobs, after our initial inspection we'll prepare an itemized estimate of the work and parts needed. You'll get a notification and can review it on your booking tracking page — approve it to let us proceed, or reject it with a note if you'd like changes (e.g. "skip the AC service").
What does "Pickup & Drop" status mean?
If you requested pickup when booking, you'll see a status timeline: Pickup Requested → Scheduled → Picked Up → Dropped at Workshop → Out for Delivery → Delivered. We'll update this as your vehicle moves, and notify you at each step.
How can I pay?
You can pay online via card/UPI/netbanking (Razorpay) if enabled, scan our UPI QR code, or pay in cash/card directly at the workshop. Online payments are verified instantly; counter payments are confirmed by our staff.
What is the Crossroads Wallet?
It's an in-app balance you can top up and use for future bookings. You also earn Crossroads Points on completed, paid services — redeemable for discounts on future visits.
Where can I find my invoice?
Go to "Service History" — every completed job has an "Invoice" button that opens a printable invoice. Use your browser's Print option and choose "Save as PDF" to download it.
How do I leave a review?
After a service is marked completed, go to "Service History" — you'll see a star rating widget and an optional comment box for that job. Your review may appear on our homepage to help other customers.
I forgot my password. What now?
Click "Forgot password?" on the login page, enter your email, and we'll send a reset code. Enter the code along with your new password to regain access.
Is my payment information safe?
Yes. We never store your card, UPI, or banking details — these are handled directly by Razorpay, a licensed payment gateway. See our Privacy Policy for details.
I'm a technician/QC inspector — what will I see when I log in?
Your dashboard shows only the jobs assigned to you (or unassigned jobs in your area — inspection/estimate/work for technicians, QC for inspectors). You won't see revenue or financial reports. Open any job card to update the inspection checklist, add parts/services, upload photos, and move it through the pipeline.
I'm an accountant — what can I access?
You can access Payments and Reports & Analytics, plus view job cards and customer records. Bookings, Inventory, and Staff management are limited to owners/admins.
Raise a ticket from the "Support" section in your dashboard, or contact us directly:
Email: support@crossroadsmobility.in
Phone: +91 96760 43210